Mystic Metals FAQ
Q: Are plugs sold individually or in pairs?
A: ALL plugs are sold in pairs. Quantity 1 = 1 pair.
Q: How do I pay for my order?
A: Through our secure shopping cart, we accept Visa, Mastercard, American Express, and Discover as well as Paypal.
Q: How do I contact you?
A: You can contact us through the contact form at the Contact Us link on our website. You can also contact us directly at firstname.lastname@example.org. To speak to one of our staff, you can call 1-888-474-7832 Monday through Saturday 8am-2pm EST. We are not available to answer the phone after 2pm or on Sunday.
Q: How much is shipping?
A: Shipping within the USA is $5.99 for First Class (3-5 days) and $8.49 for Priority Mail (2-3 days). International shipping is $14.99 and can take up to 4-6 weeks.
Q: I entered the wrong address! Can I change it?
A: We can only change the address if your package has not been shipped. Please email email@example.com with your Name, Order ID, and the address you’d like to change to and we will let you know if it can be changed.
Q: My order hasn’t shipped yet! What gives?
A: Some items are made to order and production can sometimes take up to 1 week. We try to get most orders made within 2-3 business days though. About 80-90% of our orders ship within 1 business day.
Q: My tracking states “delivered” but I don’t have my shipment. Can you help?
A: Sometimes tracking will say delivered but it was not for some reason. Or it may have been mistakenly marked as delivered. Your best bet in this situation is to go to your local post office with your tracking number and see if they have it down there. 9 times out of 10 they are usually holding on to it for some reason.
Q: My tracking says the package was “Undeliverable as addressed”. What does that mean?
A: There may have been an error when you entered your address on checkout. If the USPS cannot deliver a package, it will come back to our warehouse. At that time, we will contact you for an alternative address and reship it for you.
Q: I received my plugs but you sent me the wrong size. What can I do?
A: If we sent the wrong size we will gladly accept a return and exchange them for the correct size. We will measure them once returned with our digital calipers and contact you about the return via email.
Q: My plugs arrived broken. Will you replace them?
A: Of course! Just send us an email at firstname.lastname@example.org with your order ID number, an explanation of the issue and a picture of the broken product and we’d be happy to replace them for you.
Q: I received my plugs but I ordered the wrong size. Can I exchange them?
A: Unfortunately, we cannot resell any plugs returned to us so we can only accept returns for manufacturing defects only. We apologize for the inconvenience. Please make sure you are 100% sure you ordered the correct size before checking out.
Q: I would love to be a promoter/model/influencer for your brand. How can I make that happen?
A: Our sponsorship program is currently closed at this time. When it opens back up, we will make a post about it on our social media accounts.